PRIVACY STATEMENT
This Privacy Policy explains how MAZHOU LIMITED, trading as VELO Saddles Europe (“we”, “us” or “our”), collects, uses, discloses and protects your personal data when you visit, use or make a purchase from https://velosaddleseu.com (the “Website”), contact our customer service team or otherwise interact with us.
1.DATA CONTROLLER
The controller responsible for processing your personal data through this Website is:
MAZHOU LIMITED
Trading name: VELO Saddles Europe
Business address: 1, PL BOIELDIEU CHEZ KJFISCALE, 75002 PARIS 02, France
SIRET:994325785 00016
VAT:FR 96994325785
Email: support@velosaddleseu.com
Website: https://velosaddleseu.com
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the email address above.
2.PERSONAL DATA WE COLLECT
We may collect the following categories of personal data.
Information you provide directly
This may include:
• Your name, billing address, shipping address, email address and telephone number.
• Account login and authentication information if you create a customer account.
• Order details, including the products purchased and transaction history.
• Information contained in messages, product enquiries, customer service requests, returns, complaints or other communications with us.
• Marketing preferences and newsletter subscription information.
• Reviews, survey responses or other content you choose to provide.
Payment information is processed through our authorised payment service providers. We do not receive or store complete payment card details on our own systems.
Information collected automatically
When you visit or use the Website, we and our service providers may automatically collect certain technical and usage information, including:
• IP address.
• Browser type and version.
• Device type and operating system.
• Language and regional settings.
• Pages viewed, links selected and actions taken on the Website.
• Referral source and advertising campaign information.
• Approximate location derived from your IP address.
• Cookie identifiers and similar online identifiers.
We collect non-essential analytics or advertising information only where permitted by applicable law and, where required, after obtaining your consent through our cookie banner.
Information received from third parties
We may receive personal data from service providers that help us operate the Website and fulfil orders, including Shopify, payment providers, delivery companies, customer service tools, analytics providers and advertising platforms.
3.HOW AND WHY WE USE PERSONAL DATA
We process personal data only when we have a lawful basis to do so.
Providing products and fulfilling orders
We use your personal data to:
• Process and confirm orders.
• Receive and verify payments.
• Prepare, ship and deliver products.
• Provide order and delivery updates.
• Handle returns, refunds, exchanges and warranty requests.
• Communicate with you about your order.
The legal basis for this processing is the performance of our contract with you and taking steps at your request before entering into a contract.
Customer service
We use your personal data to answer questions, provide product information, handle complaints and resolve customer service issues.
The legal basis is the performance of our contract with you or our legitimate interest in providing effective customer support.
Website operation and improvement
We may use technical and usage information to:
• Operate, maintain and secure the Website.
• Diagnose errors and technical problems.
• Understand how visitors use the Website.
• Improve Website functionality, products and customer experience.
• Prevent misuse of the Website.
The legal basis is our legitimate interest in operating and improving our online business. Where required, analytics cookies are used only with your consent.
Fraud prevention and security
We may process personal data to detect, investigate and prevent fraud, unauthorised transactions, security incidents and other illegal or harmful activities.
The legal basis is our legitimate interest in protecting our customers, our business and our Website, as well as compliance with applicable legal obligations.
Legal and accounting obligations
We may process and retain personal data where necessary to comply with tax, accounting, consumer protection, customs, product safety or other applicable legal requirements.
The legal basis is compliance with our legal obligations.
Marketing communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may use your email address and marketing preferences to send you information about our products, promotions and news.
The legal basis is your consent. You may withdraw your consent at any time by selecting the unsubscribe link in a marketing email or contacting us at support@velosaddleseu.com.
Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.
Personalised advertising
Where you have consented to advertising cookies, we may work with advertising platforms to measure campaign performance and show you advertisements that may be relevant to your interests.
You may withdraw or change your cookie consent through the cookie preference tools available on the Website.
4.COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files stored on your device when you visit a website. We may use cookies and similar technologies to:
• Enable essential Website and checkout functions.
• Remember your preferences and shopping cart.
• Keep the Website secure.
• Understand Website performance and visitor behaviour.
• Measure advertising effectiveness.
• Provide personalised advertising where you have consented.
Strictly necessary cookies may be used without consent where permitted by law because they are required for the Website to function.
Analytics, advertising and other non-essential cookies are used only in accordance with applicable consent requirements.
You can manage your preferences through our cookie banner or browser settings. Disabling certain cookies may affect the availability or operation of some Website functions.
For additional information, please see our Cookie Policy.
5.HOW WE SHARE PERSONAL DATA
We do not sell personal data for monetary consideration.
We may disclose personal data only where reasonably necessary to the following categories of recipients:
Website and commerce providers
We use Shopify to host and operate our online store. Shopify processes certain personal data to provide its ecommerce services.
Payment service providers
Payment information and transaction details may be processed by the payment method or payment service provider selected at checkout.
Delivery and fulfilment providers
We may provide your name, address, telephone number, email address and order information to warehouses, logistics providers, postal operators and delivery companies where necessary to fulfil and deliver your order or process a return.
Professional and technical service providers
We may disclose limited personal data to providers that support our Website, customer service, email communications, IT security, fraud prevention, analytics, accounting, legal compliance and business operations.
Advertising and analytics providers
Where you have provided the required consent, limited online identifiers and Website activity may be shared with analytics or advertising providers to measure performance and provide advertising.
Public authorities and legal recipients
We may disclose personal data where required by law, court order, regulatory request or other valid legal process, or where reasonably necessary to protect our legal rights, customers, business or Website.
Business transfers
If all or part of our business is reorganised, acquired, merged or transferred, relevant personal data may be transferred as part of that transaction, subject to applicable data protection requirements.
Our service providers may process personal data only for the services they provide to us and are required to protect it in accordance with applicable law and contractual obligations.
6.INTERNATIONAL DATA TRANSFERS
Some service providers may process personal data outside France or the European Economic Area.
Where personal data is transferred to a country that has not been recognised by the European Commission as providing an adequate level of protection, we require appropriate safeguards where required by law. These safeguards may include the European Commission’s Standard Contractual Clauses or another legally recognised transfer mechanism.
You may contact us at support@velosaddleseu.com for further information about the safeguards applicable to relevant international transfers.
7.DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet applicable legal, accounting and reporting obligations.
Retention periods depend on the nature and purpose of the information:
• Order, invoice and transaction records are retained for the period required by applicable tax, accounting and commercial laws.
• Customer service and return communications are retained for as long as necessary to resolve the request and to establish or defend legal claims.
• Customer account information is retained while the account remains active and for a reasonable period afterwards, unless earlier deletion is legally required.
• Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer needed.
• Cookie and analytics information is retained according to the applicable cookie settings and provider retention periods.
• Fraud prevention and security information may be retained for as long as reasonably necessary to protect our business and comply with legal obligations.
When personal data is no longer required, it will be deleted, anonymised or securely restricted, unless continued retention is required by law.
8.YOUR DATA PROTECTION RIGHTS
Subject to the conditions and exceptions provided by applicable law, you may have the following rights:
• Right of access: you may request confirmation of whether we process your personal data and obtain a copy of that data.
• Right to rectification: you may request correction of inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of personal data in certain circumstances.
• Right to restriction: you may request restriction of processing in certain circumstances.
• Right to object: you may object to processing based on our legitimate interests, including direct marketing.
• Right to data portability: you may request certain personal data in a structured, commonly used and machine-readable format where the legal requirements are met.
• Right to withdraw consent: where processing is based on consent, you may withdraw that consent at any time.
• Right to lodge a complaint: you may submit a complaint to the competent data protection authority.
To exercise your rights, contact us at:
Please clearly describe your request and provide sufficient information to allow us to identify the relevant account or transaction. We may request reasonable additional information to verify your identity and protect personal data against unauthorised disclosure.
We will respond without undue delay and normally within one month after receiving a valid request. Where permitted by law, this period may be extended if the request is particularly complex or if multiple requests have been made. We will inform you if an extension is necessary.
You also have the right to lodge a complaint with the French data protection authority:
Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07
France
Website: https://www.cnil.fr
You may also contact the data protection authority in the country where you live or work.
9.ATA SECURITY
We use reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorised access to your account.
10.CHILDREN’S PRIVACY
The Website is not intended to collect personal data directly from children. We do not knowingly collect personal data from children in circumstances where parental or guardian consent is legally required.
If you believe that a child has provided personal data to us without the required authorisation, please contact us at support@velosaddleseu.com so that we can review and, where appropriate, delete the information.
11.THIRD-PARTY WEBSITES
The Website may contain links to websites or services operated by third parties. We do not control and are not responsible for the privacy practices, security or content of those third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal data to it.
12.CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our services, business practices or legal obligations.
When we make changes, we will publish the updated version on this page and revise the “Last updated” date. Where required by law, we will provide additional notice or request your consent before materially changing how we process personal data.
13.CONTACT US
For questions about this Privacy Policy, our processing of personal data or the exercise of your data protection rights, contact:
MAZHOU LIMITED
Trading name: VELO Saddles Europe
Business address: 1, PL BOIELDIEU CHEZ KJFISCALE, 75002 PARIS 02, France
Email: support@velosaddleseu.com
Website: https://velosaddleseu.com